Multi-Unit Franchise Retail  |  Full-Cycle Hiring + Onboarding

Managed the complete hiring process for a service-critical, customer-facing role at a multi-location franchise retailer. Partnered with the owner on role alignment before sourcing, then collaborated with the training lead to build a structured onboarding experience with a progress-tracking system designed to support early retention.

Graphics Production & Manufacturing  |  Culture-Fit Process + Ongoing Hiring

Partnered with the leadership team of an EOS-driven manufacturing and graphics company to redesign their interview process around core values and culture fit. Built behavioral interview frameworks, collaborated with department managers on role-specific needs, and have managed multiple full-cycle searches across functions over a multi-year engagement.

Managed IT Services  |  Process Build + Technical Hire

Worked with a managed IT service provider running EOS to tighten their hiring and screening process, then sourced and placed a key technical role. Delivered a full hiring document suite — phone screen worksheet, behavioral and technical interview guides, and a candidate comparison framework they now own and use independently.

Multi-Unit Service & Retail  |  Hiring Infrastructure + Acquisition Prep

Built a complete interviewing, hiring, and onboarding system for a growing multi-location business. Improved retention measurably and supported a successful business acquisition within 12 months of the engagement starting.

Single-Location Specialty Retail  |  Org Design + Role Definition

Helped a specialty retailer get clear on their own structure before making their next hire. Built an organizational chart, defined new roles by business segment, and implemented a consistent hiring process to put the right people in the right seats from day one.